2.Personal Information to be Obtained
We collect the personal information of our customers as set forth below.
The personal information we collect includes information provided by you directly, information about your use of our services, and information we obtain from third parties.
The personal information we collect under this policy will be stored centrally by us.
- Information related to login
Account ID and password
Name and e-mail address
- Information related to the use of the applicable service, etc.
Gender, age, date of birth, telephone number, address, and other information about you provided by you as information associated with or related to your account.
Information related to the use of services such as points, coupons, and other incentive programs
Use of the Covered Services (including browsing, writing, and other activities) Information for the execution of transactions conducted by the customer through the Covered Services, such as purchases, applications, and other transactions, and information related to such transactions (including the payment method used for payment).
- Information for payment or identity verification
Credit card information used for payment, bank account information, information related to electronic money, and other information related to payment.
Identification documents (i.e., driver’s license, health insurance card, copy of resident certificate, etc.) used to verify the identity of the customer as required by other laws or regulations. and information contained in such documents.
When a customer uses the Covered Services, is exposed to advertisements or content related to the Covered Services, or has enabled cookies, etc. (including web beacons, UIDs, and other technologies, hereinafter simply referred to as “cookies, etc.”)
We automatically collect information about your PC, cell phone device, tablet or other telecommunications device and information through Cookies, etc.
when you interact with advertisements or content related to the Services.
We obtain the following information from the information communication terminal and cookies, etc. Such information will be stored as your personal information only when you log in with your account.
- Information related to the identification of the information communication terminal, such as the terminal ID
- Information related to the operating system of the telecommunications terminal and its connection to the Internet
- Location information
- IP address
- URLs browsed and time stamps related to the date and time of browsing
- server log information other than the above
- information about products or services displayed or searched for
- Information obtained from third parties
When you use the Services, we may, to the extent necessary and permitted by applicable law, request third parties to provide information about you, or obtain credit information and information necessary to prevent or respond to fraudulent activities from publicly available information. We may also obtain or receive personal information about you from third parties based on your consent, even if you have given us your consent to do so.
We will not intentionally acquire or use information that is sensitive to you, such as your race, creed, social status, medical history, criminal history, or the fact that you have been a victim of a crime (“Sensitive Information”), in the Covered Services, unless it is essential for the provision of such services or permitted by law.
The Company will not intentionally acquire or use Sensitive Information (“Sensitive Information”).
If a customer voluntarily provides us with Sensitive Information, we will treat such Sensitive Information in accordance with this Policy as if the customer has provided us with “2-2”
3.Use and Storage of Personal Information
We will use the personal information we collect to provide the applicable services, for advertising and marketing, for research and development of services, to respond appropriately to inquiries, and to prevent and respond to fraud.
The detailed purposes of use of personal information shall be as set forth below and shall include purposes related to the following.
- To provide Covered Services
To provide customers with services, content, incentives and information in connection with the Covered Services.
To provide services such as points, coupons and other incentive programs.
- For advertising, promotion and marketing
To send or display advertisements such as direct mail, mail magazines, etc. to you based on your consent or to the extent and by the means permitted by law.
To display, introduce, or advertise our or other third parties’ products or services on our website or in other advertising media controlled by us.
- To improve services and for research and development
To improve our services and for our research and development on existing services and new services.
- To respond appropriately to inquiries, etc.
To enable us to respond appropriately to customer inquiries, complaints, claims, etc. related to our services or advertising, etc.
- To prevent and respond to fraud
To prevent, investigate, and identify fraud, cyber-attacks, and other activities that may be illegal or fraudulent, and to protect the rights and interests of us, our company, or third parties.
We will retain your personal information for as long as is necessary to accomplish the purposes described above. We may also retain and use personal information about you after you delete your account for the purposes of enforcing our obligations, collecting fees, resolving disputes, settling problems, and exercising our rights under applicable law and for various investigations necessary to these purposes.
4.who has access to your personal information
- Access by Class Earth, Inc.
- Access by other contractors, etc. In addition to the above, we may entrust the handling of your personal information to contractors or other third parties when necessary for our business operations.
These third parties may include parties located outside Japan.
When we entrust the handling of our customers’ personal information to such third parties, we do so in compliance with applicable laws and regulations and after appropriate management and supervision of such third parties.
In addition, for law enforcement purposes, administrative or judicial authorities may request us to access or provide your personal information if the request is based on a proper and legitimate need (in particular, it may be made in the context of a criminal investigation or other judicial proceeding). We will respond to such requests in accordance with our internal rules and applicable laws.
In addition, we may disclose your personal information to third parties to the extent necessary for the protection of life, limb, or property, as described in Section 3-5 “Prevention of and Response to Fraud, etc.
If we need to use or provide your personal information for any purpose other than those described in this policy, we will take the necessary procedures for such use or provision in advance, and we will not sell or rent your personal information to any third party for any purpose without your consent. We will not sell, rent, or otherwise provide your personal information to any third party for any purpose without your consent.
In principle, the provision of personal information to us by our customers is done of their own volition.
Failure to provide personal information may cause disadvantages to the customer, such as the inoperability of some of the services or functions of the applicable service, the inability to use such services or functions, or the inability to receive information from us on campaigns, etc.
6.Confirmation of Personal Information
We take care to maintain the accuracy of your personal information on our system. You can easily check your personal information and change or delete it at your own discretion. If inaccurate or outdated information remains, please update it appropriately.
If you would like to confirm your personal information in writing without checking the information on our service, please contact us in accordance with the procedure described in “8. In such cases, we may charge a fee as prescribed by us. Please note that we may not be able to comply due to the storage conditions of personal information or its nature.
7.Changes to this policy
We may change or revise this policy from time to time in response to changes in laws and regulations or business needs, and we will post such changes on this website.
Customers are advised to check the latest version of this Policy after such changes are posted on this website.
Inquiries should be sent to the following e-mail address.
Inquiries by e-mail are accepted 24 hours a day.
We will respond to you as soon as possible, but it may take up to 3 business days to reply to your inquiry.
Customer Support Hours
11:00 am – 5:00 pm
(Saturdays, Sundays and public holidays will be closed.)
We are currently experiencing many cases where e-mails sent from our company are being rejected by the receiving server.
In particular, e-mail addresses of mobile carriers are likely to be blocked by spam filters, so we ask those who are affected to take the following measures.
Countermeasure ◆Domain designation permission
Please allow emails from the following domains to be received.
In particular, if you are using an “au” or “softbank” mobile carriers and have set “spoofing mail rejection settings,” please be sure to add the domain to the “enable list” or “bailout list” of your spoofing mail rejection settings.